Article number
000003021
Affected Versions
All
Source Hypervisor
VMware
Target Hypervisor
VMware

How to Remove/Reinstall vCenter Client Plug-in

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Summary

If the Zerto plugin for the vCenter client is not working correctly, it may need to be reinstalled.

Steps

To remove and reinstall the vCenter plugin, follow the below steps:

  1. Navigate to https://[vCenter IP]/mob/?moid=ExtensionManager

  2. Log in with vCenter administrator account

  3. Under 'Methods', click 'UnregisterExtension'

  4. On the 'extensionKey' parameter, enter a value of "com.zerto.plugin" (without quotes)

  5. Click "Invoke Method"

  6. Once method is invoked, refresh ExtensionManager page, verify Zerto plugin is no longer visible in the list

  7. On the ZVM, open the Zerto Diagnostics utility

  8. Select 'Reconfigure Zerto Virtual Manager', and follow the prompts to re-configure Zerto, which will re-insert the plugin.