Article number
000003652
Affected Versions
All
Source Hypervisor
VMware
Target Hypervisor
All

Error ‘Zerto Settings Contain VM Which Is Not Accessible (vm-xxxx)’ after migrating of VM from on-prem to a Cloud site

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Summary

This is typically seen in a Cloud to Cloud VPG after a customer migrated a VM from on-prem to a Cloud site. At which point, the CSP then opts to replicate internally from the now protected Cloud site to a secondary Cloud site to act as a Recovery site.

As this VPG is trying to be created/edited, the error is seen because the new DR site resources have not been added to the ZORG configuration within the ZCM GUI. Due to this, the VM(s) cannot be replicated to said site as the resources are outside of the ZORG configuration currently.

In general, this can happen anytime a VM is being added to Zerto replication where the necessary ZORG does not contain the proper resources/sites. The below error pops up on the screen while trying to add a VM to a VPG/create a net-new VPG:

User-added image

This error will halt the VPG creation/edit and not allow to move forward.

In the ZVM logs, one would find the following event:

19-08-27 10:41:21.55,D,41,AppServiceBase,GetVpgValidatorsResultFromRemoteSite,Vpg validators res from remote: RecoveryDatastoreVolume: Settings contain VM which is not accessible (vm-xxxx),

Solution

1) Login to the ZCM GUI.
2) Traverse to the ZORG in question.
3) Add the necessary sites/resources to the ZORG. Save changes.
4) Attempt the create/edit VPG once more.