Article number
000003395
Affected Versions
All
Source Hypervisor
All
Target Hypervisor
All

Error: “Vim25Api.FileAlreadyExists” when Attempting to Create a VPG

Viewed 431 times

Summary

An administrator may see a FileAlreadyExists error when attempting to create a new VPG.

Root Cause

When the protected VM has a moref ID beyond 6 digits, it would take the first 6 digits of the protected VM moref to fill the recovery path (the hyphen is dropped). The recovery path is designed to separate the recovery volumes for different protected VMs. If the protected VM's moref exceeds 6 digits and the name of the vmdk happen to be the same, then directory listing will appear to be the same for two different disks.

Symptoms

VPG creation fails with error:

Failed applying configuration to VM (ID vm-xxxxxxx) Message: Cannot complete the operation because the file or folder [Datastore] Z-VRA/***/vmxxxxxx/template.vmdk already exists. Fault: Vim25Api.FileAlreadyExists

Solution

Kindly engage Zerto Support to assist with a configuration change to resolve this issue.