Article number
000004719
Affected Versions
All
Source Hypervisor
All
Target Hypervisor
All

Error: “Provide Administrator credentials” When Logging in to the ZCM UI

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Summary

An administrator may receive an error when logging into the ZCM UI, yet the credentials provided are valid.

Root Cause

The user account provided at login to the ZCM UI is not an administrator privileged account for the ZCM UI.

Only users that have administrator privileges on the local ZCM VM can access the ZCM UI.

Symptoms

When trying to log in to the ZCM UI, the following error is shown:

Provide Administrator credentials

Solution

To resolve this issue, provide ZCM VM administrator account credentials when attempting to login to the ZCM GUI.