Article number
Affected Versions
Source Hypervisor

Error: “MSI error code -2147024546” during ZVR Installation or Upgrade

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This article covers a scenario in which an installation or upgrade of Zerto fails with with an MSI error code -2147024546.

Root Cause

There is likely a stuck entry within the ZVM or vCenter.
A repair attempt may also result in the same error.


Zerto upgrade or installation failed with "Configuration Engine Failed to apply" and/or  "MSI error code -2147024546"


Reboot the ZVM VM and /or  the vCenter (which will reboot vCenter service-----> Platform Services Controller)

If that doesn't help, we will need temporarily disable driver verification and reboot once more, as explained in the following Microsoft Forum article for the example of Windows Server 2012:

Disable Driver Signature Enforcement