Article number
000003486
Affected Versions
All
Source Hypervisor
All

Error: “MSI error code -2147024546” during ZVR Installation or Upgrade

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Summary

This article covers a scenario in which an installation or upgrade of Zerto fails with with an MSI error code -2147024546.

Root Cause

There is likely a stuck entry within the ZVM or vCenter.
A repair attempt may also result in the same error.

Symptoms

Zerto upgrade or installation failed with "Configuration Engine Failed to apply" and/or  "MSI error code -2147024546"

Solution

Reboot the ZVM VM and /or  the vCenter (which will reboot vCenter service-----> Platform Services Controller)

If that doesn't help, we will need temporarily disable driver verification and reboot once more, as explained in the following Microsoft Forum article for the example of Windows Server 2012:

Disable Driver Signature Enforcement