Article number
000003057
Affected Versions
All
Source Hypervisor
All
Target Hypervisor
All

Error ‘MSI Error 2147024894’ when upgrading/installing Zerto

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Summary

When installing/upgrading Zerto software on a Windows server, the user receives an MSI error during installation with the code 2147024894. Installation then exits without completing.

Root Cause

Likely scenarios that can cause "MSI Error 2147024894"
1. An incomplete download.  The installation media may not have been completely downloaded initially.
2. A user is starting the install while the installation media is still within the zip/compressed file.
3. The Zerto software is being ran while it is not on the ZVM VM.

Symptoms

When attempting to run a Zerto upgrade or install the user runs into the following error:

MSI Error 2147024894

Solution

Troubleshooting Steps
  1. Extract the media from the zip/compressed file and re-attempt the install
  2. Re-download a fresh copy of the installation media and re-attempt the install.
  3. Open a support ticket with Zerto Support