Article number
000003483
Affected Versions
All
Source Hypervisor
All
Target Hypervisor
VMware

Error: ‘Failed applying configuration to VM (VM-xxx) Message: A general system error occurred: PBM error occurred during PreProcessReconfigureSpec: pbm.fault.PBM Fault’ When Performing Change Datastore

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Summary

An administrator may need to change the datastore used on the recovery site for mirrors and/or journals. If a particular VMware service is not running, Zerto receives the failure directly from vCenter and reports the same error back to the Zerto GUI.

Root Cause

Based upon the error provided back to Zerto from VMware, the PBM service is not running and must be running to perform the Zerto task.

You can also see further details in this VMware article.

Symptoms

When the PBM service is down during a change recovery datastore operation, the below error is seen in both the VPXD logs within VCenter log bundles as well as the Zerto GUI:

Failed applying configuration to VM (VM-xxx)
Message: A general system error occurred: PBM error occurred during PreProcessReconfigureSpec: pbm.fault.PBM Fault

Solution

To resolve this issue, either:

  1. Restart the PBM/PDS service at the recovery site vCenter, or

  2. Restart the entire VCenter server

Once the PBM service is back up and running properly, reconfigure the Recovery Site ZVM and attempt the operation once more.