Article number
000003673
Affected Versions
All
Source Hypervisor
All
Target Hypervisor
All

Error: “Authenticating with public key ‘imported_key’ Unable to load private key(createkey failed)” when Attempting to Access VRA with Private Key

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Summary

An administrator may come across an error when attempting to SSH to a VRA with the private key.

Root Cause

User permission within PuTTy does not allow the current user to access the private key even though the user looking for the private key can see it in the Secrets folder (if the actual user's permissions were not admin privileges, then the Secrets folder would be hidden).

Symptoms

Administrator uses Zerto private key to access VRA but receives the following error message:

Authenticating with public key "imported_key" Unable to load private key(createkey failed)

Solution

To workaround this issue, simply right click on PuTTy and select "Run as Administrator".