Article number
000003849
Affected Versions
All
Target Hypervisor
vCD

Collect Re-IP logs

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Summary

This article describes how to collect RE-IP logs, when requested by Zerto Support for failure investigation

Steps

  • When the target site is VCenter
These log files will be located in the following directory on the VM testing recovery: 

Path = C:WINDOWSTEMPvmware-imc

1. toolsDeployPkg.txt
2. changeip.log 
  • when the target site is VCD 
With VCD target, Guest Customization is used to run the re-IP process. 
Please review the following VMware KB article "Troubleshooting guest operating system customization issues using VMware vCloud Director" and gather the logs by following the article:

http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1026317

**Kindly compress the files into a .ZIP file and upload to your Zerto Support case**