Article number
000003562
Affected Versions
All
Source Hypervisor
All
Target Hypervisor
All

Can not log in to the ZCM GUI using domain credentials – getting “User Validation Error”

Viewed 68 times

Root Cause

The issue is related to the upgrade of the ZCM or the domain that was updated since the ZCM was installed

Symptoms

You can log onto the Windows server that has the ZCM installed using the ZCM account,
and can reach the login page but when logging-in get "User Validation Error

Solution

In the machine running the ZCM
1. open the file C:Program FilesZertoZCMtweaks.txt
2. add a line with the tweak
t_directoryServiceValidateContextOptions=1
3. Save the file