Can not log in to the ZCM GUI using domain credentials – getting “User Validation Error”

KB Number:
000002564

Symptoms:
You can log onto the Windows server that has the ZCM installed using the ZCM account,
and can reach the login page but when logging-in get "User Validation Error

Cause:
The issue is related to the upgrade of the ZCM or the domain that was updated since the ZCM was installed

Solution:

In the machine running the ZCM
1. open the file C:\Program Files\Zerto\ZCM\tweaks.txt
2. add a line with the tweak
t_directoryServiceValidateContextOptions=1
3. Save the file


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