Article number
000003330
Affected Versions
All
Source Hypervisor
All
Target Hypervisor
All

After Following Typical Steps To Increase Idle Timeout In ZVR GUI, User Is Still Logged Out After 30 Minutes

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Root Cause

This was a code bug introduced in the 7.0 code family where the necessary tweak to change the Idle Timeout did not work as expected.

Symptoms

After following the typical workaround required to increase/disable the Idle GUI Timeout (default 30 minutes) via this KB, the user is still logged out of the GUI after 30 minutes of inactivity.

Solution

This was permanently fixed in 7.5U2.

Upgrading to 7.5U2 or later will allow for the typical workaround to be successful once again.