• Support Q & A
    • Request tweaktools for silence alerts

      Hallo zerto team, we got this warning on zvm manager  client VRA on host 192.xxx.xxx.xx has reduced storage throughput due to high storage latency. based on this article zerto have tweak tool for silence this alert: https://support.assurestor.com/support/solutions/articles/16000128770-new-zerto-v9-alerts-causing-vras-vpgs-to-show-false-warning-error-states can we got access to download and full guidence use this tweak tools ?

    • People: 2
      Replies: 1
    • March 8, 2023
    • Zerto Hands On Lab

      Good day.  I am trying to Sign up for the Hands On Lab.  Unfort zerto’s bot email address is whitelisted, and I cannot receive the follow up email from Zerto.  Is there another way I can sign up?

    • People: 1
      Replies: 0
    • March 2, 2023
    • Installation problem

      since morning, it has been installing. Please let me why it is taking this much time. Because I need to practice lab today. Due to this is issue, i could not practice it.

    • People: 1
      Replies: 0
    • February 25, 2023
    • ZCP: Enterprise Engineer

      Done on taking Zerto Certified Associate: Foundations. I’m planning to take the next one which is Zerto Certified Professional: Enterprise Engineer however, can’t find any link or learning plan is not visibile in my dashboard. Is there a pre-requisuite to access it? Thanks!

    • People: 3
      Replies: 5
    • February 10, 2023
    • Zerto Certified Associate can’t continue

      Hello, I am starting to learn the course of Zerto certified associate on training. I met an issue to continue to next module.  After I completed Legacy vs. journal-based recovery in Module 4 –>Zerto Journal, the Next button still grey and unable to click to next module.

    • People: 2
      Replies: 1
    • February 10, 2023
    • Zerto with Viptela

      Are there any best practices for using Zerto with Vipela/Cisco SD-WAN? I am seeing disconnects/reconnects from the Zerto Manager I am assuming because it is traversing different paths. While this is not causing any major issues I am just wondering if I should modify my configuration to be more resilient to the path changes. Thanks […]

    • People: 3
      Replies: 2
    • February 8, 2023
    • Zerto Journal Sizing Tool.xlsx

      As per the following Zerto documentation https://help.zerto.com/bundle/BP.Journal.Sizing.HTML.90/page/Content/Journal_Overview_and_Best_Practice/Journal_Overview_Sizing_and_Best_Practice.htm#Estimati It suggests i need to download or use the following “Zerto Journal Sizing Tool.xlsx” spreadsheet. However it doesn’t actually provide a link to it ? Where do i download it from ? Thanks Sam

    • People: 3
      Replies: 2
    • February 8, 2023
    • Failure to Re-IP

      Reaching out to the community while I work with Support on this issue : Since our upgrade of Zerto from 8.5 to 9.5 (vmware-to-vmware) , the re-IP fails ( It’s configured with the VPG ) . All compatibility requirements are met by all components . Even with the latest VM tools the problem persists. What’s […]

    • People: 2
      Replies: 2
    • January 26, 2023
    • Backup for ZCA in Azure

      We have ZCA configure in Azure platform and we wanted to protect the VM through backups. Found an article Zerto Knowledge Portal for protecting and revering ZCA in Azure, but the recommendation may not be applicable to us as it does not meet all the criteria mentioned in it and wanted to check if anyone […]

    • People: 1
      Replies: 0
    • January 18, 2023
    • Download software Zerto

      Dear team, Could you help us how download zerto software ? We have request to download software but we don’t received any from your site to download. thanks james  

    • People: 1
      Replies: 0
    • January 18, 2023
    • Zerto AWS Snapshot Manager is not reachable (Canno

      Zerto AWS Snapshot Manager is not reachable (Cannot obtain Ip). Please verify the AWS Snapshot Manager is powered on and reachable This problem has always occurred in the establishment of VPG from AZURE to AWS. Is there a solution? ZERTO_9.5

    • People: 2
      Replies: 1
    • January 6, 2023
    • VRA Power On After ESXi Host Exits Maint Mode

      We’ve been experiencing an issue with random VRA’s not automatically powering on after an ESXi host exits maintenance mode. Specifically, this problem is the most prevalent after the task of upgrading/patching ESXi hosts from the VUM. The issue also propagates on both the protected and recovery sites. The VRA’s that do not automatically power on […]

    • People: 2
      Replies: 2
    • January 3, 2023
    • Redireet VPG to different site

      Prod site 2 of customer needs vpg redirectoed from the DR site to the Prod site 1. Current issues is Prod site 2 is not connected to the DR site, working on that. The VPG from Prod site 2 is currently running at the DR site. Editing of the VPG is not possible until the […]

    • People: 1
      Replies: 2
    • December 26, 2022
    • Concurrent ZVM operations

      Hi there, i have found the limit of 50 vms and 150 volumes for concurrent ZVM operations in zerto’s doc. Which operations are defined as “ZVM operations”? Failover & Failover Test are included? Thank you in advance Ilario  

    • People: 1
      Replies: 0
    • December 16, 2022
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