• Support Q & A
    • Zerto site subnet change

      Hi, We might need to make a Zerto site subnet change which would affect the ZVMs and VRAs for a site that is currently replicating from. Could we pause the VPGs, delete the VRAs, re-IP the ZVM and then deploy the new VRAs? Would we be able to unpause the VPGs and continue with the […]

    • People: 3
      Replies: 2
    • October 22, 2019
    • Zerto in a single VCSA

      Could you give me some guidance on how to install Zerto in a singular 6.7 VCSA? I read the install docs and they appear written more for the old style vCenters. I understand the product and have used it with 5.5 vCenters.

    • People: 3
      Replies: 6
    • October 22, 2019
    • thin checkbox?

      if thin was not orginally selected for the recovered vm, what happens if you go in and check it? We would like to make everything thin on the ds array.

    • People: 2
      Replies: 1
    • October 21, 2019
    • space discrepency

      Source array shows 7TB of space in use, downstream array or DR recovery side shows 4TB in use. Why the discrepancy, shouldn’t it match source?

    • People: 2
      Replies: 1
    • October 21, 2019
    • firewall ports – TCP / UDP

      -posted on behalf of Saravanan M. We are trying to open firewall ports for VMware environments. There is a requirement to open port 22 (Required between an ESXi host and the ZVM during the installation of a VRA). is this 22/tcp or 22/udp or both? if it is UDP could you please let us know […]

    • People: 3
      Replies: 2
    • October 18, 2019
    • Limits to Datastore DR Capacity

      I just took the support over for this application and I appreciate any help or direction. I am running version 6.5 and I cannot find where to set the limit on how much data Zerto can use per Datastore. I’m looking  in “Setup, Datastores (view general)”. I shows the DR usage / Capacity (GB) is […]

    • People: 3
      Replies: 3
    • October 17, 2019
    • Renaming Resource Pool

      Are there any known issues with renaming a resource pool that is already associated with a site using ZCM, that has active VPGs?

    • People: 3
      Replies: 3
    • October 17, 2019
    • VMWare ESXi version support question

      We would like to utilise Zerto to perform virtual machine moves on a host however the host is currently running ESXi 5.0 Update 3 (Build 1311175), currently we are running V7 according to the compatibility document this version of ESXi is not supported, we understand that Zerto do not officially support this version of ESXi […]

    • People: 2
      Replies: 1
    • October 17, 2019
    • ESXi reboots?

      Hi, what is the correct procedure to reboot an ESXi host please, I can’t put it into maintenance mode because of the VRA and DRS rules, should I shut down the VRA?

    • People: 3
      Replies: 2
    • October 17, 2019
    • API Authentication Permissions

      Windows Auth.  Trying to create session.  Added user to admin role on “all zorgs”.  “Item not set to instance of object” (Great error handling Zerto!) is what I get.  Remove role, get “user not found”, so I know it recognizes my role configuration/entry.  Also of interest, in the role when I select the user, it […]

    • People: 2
      Replies: 1
    • October 16, 2019
    • Zerto Replication Test Bubble Network Config

      Hi everyone, I was attempting to test failover yesterday and observed the Zerto test bubble was in place. On closer inspection the Test Bubble had no VMware VSwitches defined.   I’ve tried searching for the relevant documentation. What I need confirming is, the Zerto network, does it require this to be manually configured or is […]

    • People: 2
      Replies: 1
    • October 16, 2019
    • upgrade zerto

      We are currently running VMware version 6.7 u2 with zerto version 6.5u4. We would like to upgrade our VMWare to version 6.7u3 however this would require us to also update Zerto. Which version of zerto is recommended for vmware 6.7u3?

    • People: 2
      Replies: 1
    • October 16, 2019

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