• This forum has 879 topics, 1,634 replies, and was last updated 1 day, 2 hours ago by Nana A.
    • Support Q & A
    • How can I access SSH to VRA?

      Hi I tried to access SSH to VRA by using PUTTY I put SSH.ppk file to Auth and ip and root for host ID but failed “Authenticating with public key “imported-key” “Unable to load private key (createkey failed)” Please tell me what did I miss

    • People: 2
      Replies: 3
    • November 12, 2019
    • SQL Express Upgrade Problem

      Now Zerto 7.5 for vSphere is running on the environment, the db is running in Sql 12.0.2000.8 (2014) Express Edition. Now I plan to upgrade sql express 2014 to Sql express 2014 SP2 (12.0.5000.0 (2014 SP2)), does it support ? Remark: The SQL express and ZVM is running in same host.

    • People: 2
      Replies: 1
    • November 12, 2019
    • end of general support for 6.5 and technical guida

      Hello, Looking at this document (http://s3.amazonaws.com/zertodownload_docs/Latest/Zerto%20Virtual%20Replication%20Product%20Version%20Lifecycle%20Matrix.pdf), it seems that version 6.5 is past the “end of general support” phase. Could you let us know exactly what we lose by staying on this version? The document also mentions a “technical guidance phase”. What exactly is that? Thanks,

    • People: 2
      Replies: 1
    • November 11, 2019
    • Bitmap sync end time?

      Hi guys is there a way to know/find out when a bitmap sync finish? I have this customer who has some Bitmap Sync during the night which take about 1 to almost 3 hours – I know there is something else going  on – but while they increase link speed to at least 500MB they […]

    • People: 4
      Replies: 7
    • November 10, 2019
    • Can Service Provider run ESXi 6.7 U3 if customer

      Hi, According to v6.5 “Interoperability Matrix for Zerto Environments” page 9 VMware ESXi 6.7 U3 will be supported starting from Zerto 6.5U4P1. We as service provider run 6.5U4P1. Customer who sends replicas to us is on 6.5U4. Can we upgrade our ESXi hosts to 6.7 U3 and will Zerto replica keep on working or will […]

    • People: 2
      Replies: 1
    • November 8, 2019
    • VPG Outside of ZORG

      Hello, I am trying to figure out what a particular error I am get means. The message reads: “VPG outside of ZORG. Erros from recovery side. VPG contains resources that re not assigned to the ZORG. Move the protected resources to the ZORG or Change the contents of the VPG. VM uses a root resource […]

    • People: 5
      Replies: 5
    • November 7, 2019
    • Upgrade process

      Just starting to plan to upgrade to 7.5, we are running 7.0 update 2. Just confirming i can update the ZCA (AWS) to 7.5 and it will continue to work with the ZCM in vmware on 7.0 u2 until i am able to complete the upgrade if not all in 1 go.

    • People: 3
      Replies: 6
    • November 6, 2019
    • best practices 7.5

      Just looking for best practices when it comes to updates. We have received a notification to update to 7.5 Patch 1 but I wanted to know if this should be applied on the DR site first and then production or the other way around? Also, does the update require any system downtime? When updating, will […]

    • People: 2
      Replies: 1
    • November 6, 2019
    • long term retention recovery question

      We want to be able to use a tape backup of retention files restored to a different server to see if this works. If the long term retention storage dies unexpectedly, can I point the Zerto restoration to a new retention location to recover a server?

    • People: 3
      Replies: 5
    • November 5, 2019
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