Zerto Jobs – Technical Support Engineer

Technical Support Engineer - Boston, MA

About Us

Zerto is the industry’s first hypervisor-based, virtual-aware, replication solution for tier-one applications. It closes a critical gap in cloud and enterprise business continuity and disaster recovery (BC/DR). Zerto replaces traditional array-based replication and BC/DR solutions that are not built to deal with the virtual paradigm. Zerto Virtual Replication is 100% VM-aware and storage-array-agnostic, delivering the mobility and flexibility needed for virtualized infrastructure without compromising on the scalability and performance required for protecting federated production applications.

Zerto was founded in 2010 by a team of storage industry veterans. Ziv Kedem, Zerto’s founder and CEO, previously co-founded Kashya, acquired by EMC, where he developed the industry-leading, storage-based replication solution for disaster recovery.

Zerto is rapidly expanding its global presence and partner network. Zerto has dual headquarters in the United States and Israel.

Why work with our group

Zerto’s customer base is growing rapidly, and with it grows the challenge to provide professional technical support. The Zerto Engineering Support (ZES) team supports a growing number of companies – enterprises and SMBs alike – maintaining BC/DR in virtual environments. They provide time-zone optimized coverage throughout multiple support centers globally.  ZES supports the Zerto product offering for global customers and partners and participates in developing new products and new versions of current products. Its team members also participate in product delivery strategy, product Best Practices documentation, and discussion forums with customers. A commitment to excellence and customer advocacy pervades the ZES team, and the work environment fosters intellectual stimulation through exchanges with internal and external customers.

Zerto Engineering Support supports global customers and partners, interfacing with them via the phone, email, and web. Team members resolve customer technical issues through diligent research, reproduction, and troubleshooting utilizes system administration, networking, and storage skills. The ZES team works closely with our Engineering, Sales, and Product Management teams to ensure that Zerto is delivering overall superior service and support to our customers. Zerto Engineering Support team members are the “best of the best” supporting business-critical applications and services in a virtual BC/DR infrastructure.

Job Description

As a member of our Zerto Engineering Support, you will provide technical support to customers who are working to deploy and maintain Zerto solutions and related tools.

Responsibilities

  • Respond to customer inquiries, primarily by web portal, telephone and e-mail
  • Resolve customer technical issues through diligent research, reproduction, and troubleshooting
  • Work directly with other technical support staff, quality assurance, engineering, and operations to resolve problems
  • Document all technical inquiries, develop and review content for knowledge base
  • Help test beta products, and pre-GA versions

Requirements

  • Minimum of 2-3 years of experience in Enterprise\Datacenter software solutions support
  • Experience with VMware vSphere family
  • Excellent interpersonal skills
  • Excellent in spoken and written English

Location

Boston, MA

To submit your resume, please contact us here.