Case Study: James Richardson

BC/DR for Retail Applications Running a 24-hour Business

James Richardson offers world-class duty free and retail shopping featuring luxury brands in beauty, fashion, fragrance, electronics, liquor products and wines. Recently, they implemented a new ERP system that required enterprise-class BC/DR. This application runs their retail outlets, so any impact on performance of the application was not an option.

The Problem

For James Richardson, ERP system downtime incurs a cost of $100,000 per hour. The team investigated several options to avoid downtime, including a snapshot-based solution. The impact on the application was significant, with end-users complaining about the performance. However, the frequency of the snapshots could not be reduced as this would make it impossible to maintain the recovery point objectives. This approach was abandoned and other alternatives were investigated.

What option did James Richardson choose?

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Inside the Case Study, Learn How:

  • James Richardson ran a non-disruptive test successfully within 2 hours of install
  • Zerto met their standards for maintaining low RTOs and RPOs without impacting performance
  • “With just 10 – 15 minutes of training, our team was able to effectively manage our disaster recovery processes.”
“We were so impressed with this product, there was literally no debate about this company winning Best of Show at VMworld 2011.” Jo Maitland. Executive Editor, TechTarget
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