System Downtime and Human Error: Disaster Recovery is More than a “Nice to Have”

By Zerto, on 15 November, 2012

Sometimes, when speaking to IT managers at meetings or tradeshows, we learn that Disaster Recovery at many companies is being overlooked. We ask almost everyone we meet, “What are you doing for DR?” and inevitably, some sheepishly look around  hoping to avoid eye contact. Yes, there are many critical issues to address in the data center, but we would argue that none are really more pressing than ensuring that your company can recover all applications quickly after a disaster.  Here’s why:

System downtime is usually not related to a natural disaster.

Typically, outages are “home-grown” and involve someone deleting a datastore or data being corrupted after a software update.  They occur on a regular and even frequent basis.

“That would never happen to us.”  Really?

Human error accounts for 56 percent of all total system downtime and data loss, according to this article from Continuity Central.

It’s shockingly easy to delete a datastore. In this (perhaps slightly melodramatic) video, “Pixar’s Oren Jacob and Galyn Susman recount how the files for Toy Story 2 were almost lost due to an accidental Linux command and bad backup.”

According to Robert Crawford, lead systems programmer and mainframe columnist:

“Unfortunately, the biggest cause of system downtime is human error. Many times it’s a procedure someone didn’t follow or think all the way through. Another cause may be a system quirk or obscure design flaw that someone didn’t account for. Sometimes, it’s as simple as a typo.

The two most important strategies for avoiding downtime are planning and automation. Planning, of course, works out the best way to make changes and avoid conflicts. Automated changes greatly reduce the chance for human error.”

Disaster Recovery has become incredibly simple. Failover, failback and testing can be fully automated.

Although companies may think robust Disaster Recovery solutions are storage-based – which are expensive, complex, and take days and often weeks to install – Zerto provides a solution that is a fraction of the cost, requires no environment configuration changes, and installs remotely in one hour.  Join our upcoming webinar to see just how easy Disaster Recovery can be.

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